Return Policy - Lemog & Beauty
At Lemog & Beauty , your satisfaction is our priority. We strive to ensure your shopping experience is exceptional, which is why we offer returns within 7 days of receipt, subject to the conditions outlined below:
General terms and conditions for returns:
-
Refund period:
You may request a return of any product within seven (7) days only from the date of receipt of the order. -
Product Condition:
The product must be in its original condition without use, damage, or any signs of use.
The product must be returned in the original packaging with all accessories and tags, if any.
-
Categories covered:
Our return policy applies to all our products including:
Silver: such as rings, bracelets, necklaces, etc.
Watches of all kinds.
Women's bags of all designs.
Hijabs provided the product has not been opened or tried.
-
Categories not covered:
Products damaged due to misuse.
Products that have been modified or changed at the customer's special request.
Any product that does not comply with the above conditions.
-
Recovery method:
Please contact us via customer service or email within the specified period.
After approval, you will be provided with return shipment instructions.
Shipping charges (if applicable) are non-refundable, unless the error is on our part.
-
Refund:
The refund will be made using the same payment method used when purchasing.
Please allow 7-14 business days for your refund to be processed after we receive and inspect your product.